FAQ

1. How can I pay for my order?
- We accept the following payment options: PayPal, Visa, MasterCard.

2. How can I track my order?
- You can track your shipment using the tracking number attached to your shipping confirmation. Use the DPD shipment tracking for this.

3. What are the shipping costs?
- We offer free shipping within Germany for orders over 50 euros. For more information on shipments under €50 or abroad, please refer to our Shipping and Payment Conditions.

4. How do you deliver?
- We deliver either by insured DPD parcel or by DPD goods post. You can see the shipping options at the end of your ordering process.

5. What should I do if an item is defective or missing?
- If your delivery arrives incomplete or damaged, please contact our customer service at info@aseojinbeauty.com or through our free customer chat in the shop.

6. How do I return an item?
- You can return your shipment to us via DPD. In the event of a return, we will gladly send you an online return form by email. You can drop off your return at a DHL branch. However, this is not a prerequisite for the effective exercise of the right of withdrawal. Please refer to our terms and conditions for more information on the costs associated with returns.

7. How does the processing of my return work?
- Once your return arrives with us, you will receive an email from us. For already paid goods, we will refund you the corresponding credit amount within 14 days.

8. I can't log in. What can I do?
- Have you forgotten your password? Use the "Forgot Password" function in the login area. If you do not receive a new password from us by email within 20 minutes, you may no longer be registered with a customer account with us. In this case, please use the "New Customer" function to register again.

9. How do I change my delivery/billing address?
- You can conveniently adjust and change your billing and delivery address in your customer account under "Addresses."

Support:
- Our team is available to assist you with any questions. Use our online chat to contact us or email us at info@aseojinbeauty.com.